CANCELLING YOUR ORDER
If you would like to return an item please contact us on email@example.com. We will provide you with a return authorisation which will speed up your return and refund process. You should then send us the goods in their original condition and packaging to the address in the "Contact Us" at section 2 above marked "Returns". We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with this requirement.
We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Craft Fortune and that you retain proof of sending, in case of a dispute.
Please note that you are responsible for the cost of the return shipment.
All items must be returned unused, in their original condition.
We will refund the price of the product in full, including shipping costs, within fourteen days of receiving your notice of contract cancellation, provided the goods are returned within that period.
EXCHANGING YOUR ORDER
If you wish to exchange a product, please contact Customer Services within 14 days or receiving your order so that your account can be updated. Before returning the item, please either email firstname.lastname@example.org
There is no charge to exchange items for a new product or different size, however, all exchanges are based on stock availability. Shipping is also free on the replacement item.
Please note that we are only able to offer product size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it and purchase again separately.
You will be notified by email once your return has been received and processed.
If you receive an item that is faulty, please contact Customer Services in the first instance to provide further details. Before returning the item, please either email email@example.com
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Once we have examined the returned item, we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due within 14 days of the refund notification email, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will refund any money received from you using the same method originally used by you to pay for your purchase.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size and flavor, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For faulty goods outside of our Returns Policy, please contact firstname.lastname@example.org
RECEIVING A REFUND
Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Returns outside 14 days may be accepted at the discretion of Craft Fortune.
Items should be returned new, unused with product seal intact and with all tags still attached. Returns that are used, damaged, or soiled may not be accepted and may be sent back to the customer.
All items are quality controlled and checked before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
If it’s easier, please email us: email@example.com